Cancellation | No-show | Other Policies

Your business is valued and your cooperation is appreciated. When you schedule an appointment that time is reserved for you, therefore, a 24-hour advance notice is required when cancelling or rescheduling your appointment. There will be no refund for late cancellations or no-shows. For special circumstances, please reach out.

Arrival Guidelines

New clients: Please arrive 10 minutes early to allow time for intake forms and to settle in.

Returning clients: Arriving 5 minutes early helps ensure your full session time and a relaxed start.

Running late?

Out of respect for all clients, please do your best to arrive on time for your session. If you're running late, just send a quick text or give me a call. Sessions will still end at the originally scheduled time to avoid overlapping with the next person, and the full session fee will apply. That said, I understand things come up unexpectedly—and I’ll always do my best to be flexible and accommodate a full session whenever possible.

Illness 

While massages are a fundamental part of self-care please be advised that bodywork is contraindicated when you have a fever, an infectious, or contagious illness. Please notify me right away if you're unwell so I can reschedule you for another time when you're  feeling better. 

Discounts & Special Offers  (Available periodically)

I occasionally offer special promotions or discounts as a way to welcome new guests and reward returning ones. These offers are available for a limited time and subject to availability.

Please note:
Discounts and promotional offers:

• Cannot be combined with other deals, including massage packages, birthday month discounts, or referral credits.
• Are not valid with gift certificates, third-party wellness cards (e.g., Spa Week, SpaFinder, Groupon, etc).
• May not be applied retroactively or used cumulatively across multiple visits.

Refunds

No refunds will be issued for completed or missed services. 

Gift Certificates and package deals are non-transferable and non-refundable.

Health Savings Account (HSA) and Flexible Spending Account (FSA) cards

Massage therapists are unable to bill your insurance provider directly. However,  your health savings plan may include provisions for covering massage sessions, resulting in notable cost reductions for you. I'm happy to provide detailed receipts upon request for you to submit for possible reimbursement.

While most insurance companies recognize massage therapy as a valid medical expense, it's smart to double-check with your insurance provider or your company's HR department as some plans might not cover massages even if prescribed by your doctor. Although this scenario is uncommon, most people can use their HSA or FSA cards to pay for massages without any issues. I strongly encourage you to contact your insurance provider for personalized guidance prior to your session if you are unsure about your eligibility for coverage.