Cancellation | No-show | Other Policies

Your business is valued and your cooperation is appreciated. When you schedule an appointment that time is reserved for you, therefore, a 24-hour advance notice is required when cancelling or rescheduling your appointment. There will be no refund for late cancellations or no-shows. For special circumstances, please reach out.

I recommend arrival 10-15 minutes prior to your scheduled appointment for new clients and 5-10 minutes for existing clients.

Late Arrivals

Out of respect and consideration to other clients please be on time. If you're running late for your appointment please notify me as soon as possible by text or call. You will be charged in full for the reserved time scheduled but your session may be shortened in order to accommodate a late arrival. I understand things come up, and I'll do my best to make accommodations whenever possible. 

Illness

While massages are a fundamental part of self-care please be advised that bodywork is contraindicated when you have a fever, an infectious, or contagious illness. Please notify me right away if you're unwell so I can reschedule you for another time when you're  feeling better. 

Refunds

No refunds will be issued for completed or missed services. 

Gift Certificates are non-transferable and non-refundable.

Health Savings Account (HSA) and Flexible Spending Account (FSA) cards

As a massage therapist, I'm unable to bill your insurance provider directly. However, your health savings plan may include provisions for covering massage sessions, resulting in notable cost reductions for you. 

While most insurance companies recognize massage therapy as a valid medical expense, it's smart to double-check with your insurance provider or your company's HR department as some plans might not cover massages even if prescribed by your doctor. Although this scenario is uncommon, most people can use their HSA or FSA cards to pay for massages without any issues. I strongly encourage you to contact your insurance provider for personalized guidance prior to your session if you are unsure about your eligibility for coverage.